Delivery Policy

FOR KARACHI: LOCAL RIDERS, AT A STANDARD DELIVERY CHARGE OF 400 PKR, WILL BRING YOUR PARCEL ANYWHERE WITHIN KARACHI. FOR THESE DELIVERIES WE OFFER CASH ON DELIVERY OPTION OTHER THAN ONLINE PURCHASE ON OUR WEBSITE THROUGH CREDIT CARD. INCASE YOU PREFER TO BANK AN ONLINE BANK TRANSFER WE CAN LET YOU KNOW OUR BANK ACCOUNT DETAILS IF YOU EMAIL ON INFO@ZAHRA EBRAHIM.COM. DELIVERIES IN KARACHI WILL BE MADE WITHIN 2 BUSINESS DAYS.

FOR ALL OTHER CITIES IN PAKISTAN: WE USE BLUE EX OR TCS DEPENDING UPON THE WEIGHT AND SIZE OF THE PRODUCT.

FOR PARCELS UNDER 10 KG: CASH ON DELIVERY OPTION IS AVAILABLE, ALONG WITH CREDIT CARD AND DIRECT BANK TRANSFER. ESTIMATED DELIVERY TIME FOR DELIVERIES TO CITIES OTHER THAN KARACHI IS WITHIN 5 BUSINESS DAYS USING BLUE EX.

FOR PARCELS OVER 10 KG: CREDIT CARD OR DIRECT BANK TRANSFER ARE THE ONLY OPTIONS AVAILABLE. ESTIMATED DELIVERY TIME FOR THESE PARCELS TO CITIES OTHER THAN KARACHI IS WITHIN 10 WORKING DAYS USING TCS OVERLAND SERVICE.

*Please Note that none of the parcels are insured. The risk of damage during delivery is minimal but exists.

discrepant delivery

IF THERE ARE ANY DISCREPANCIES IN YOUR ORDER AND THE ITEM DELIVERED TO YOU, PLEASE EMAIL US AT INFO@ZAHRA EBRAHIM.COM AND WE WILL TRY OUR UTMOST TO SATISFY YOU.

WE HAVE MADE EVERY EFFORT TO DISPLAY AS ACCURATELY AS POSSIBLE THE COLOURS, PATTERNS AND SIZES OF OUR PRODUCTS THAT APPEAR ON THE WEBSITE, HOWEVER SOME DISCREPANCIES MAY OCCUR. IN CASE OF A DISCREPANT DELIVERY PLEASE REFER TO OUR REFUND AND EXCHANGE POLICY.